Are we well protected???

I have been getting malicious, obscene and abusive calls and messages from three anonymous phone numbers since the past two/three months. Initially I ignored it but then I realized that it was slowly getting out of hand and could be dangerous for me and my family and so I along with my husband went to the local Police Station to hand over our detailed application so that a FIR could be lodged for the police to take necessary action. The Police Inspector in Charge was very kind and considerate and said he would look into the matters immediately. Seven days went by still when there was no sign of the messages stopping or any response from the police station, my husband went to the police station again, there for the first time he realized that the complaint was not yet registered, and the Inspector in Charge was reluctant to even formally record it in the station diary.
He went to the Commissionerate of Police office to discuss with the higher police officials. He met a higher official; surprisingly the higher official was very reluctant and asked my husband as to why we were getting these calls when he or his family never got any calls making my husband feel as if we were the perpetrators. My husband was surprised and shocked and angry with the response.
Now I realize why there is so much of fear amongst the marginalized and vulnerable groups and communities that I work with when I suggest that they should go to police with their complaints on violation, abuse of their rights. I realized then and there how difficult it must be for an ordinary citizen to first approach a police station to lodge a complaint as an FIR (a station diary is not a FIR I knew the difference only after this experience).
SO what is the difference between a FIR and a station diary? In brief FIR or First Information Reports have to immediately be registered by Officers who are in-charge of a police station based on a complaint or information given by a victim regarding any cognizable offence. By cognizable offence the law says that any offence in which a police officer may in accordance with the first schedule or CR P.C (1973) or under any other law for the time being without any force arrest without warrant. The Station General Diary is used just to record every major incident (e.g. theft, murder, traffic accidents) happening within the jurisdiction of the police station on a daily basis. The General Diary is likely to be maintained by a veteran Head Constable, and is just a record of events which does not necessarily culminate into action taken by the police station. If the complaint has not been lodged as an FIR then the police are under obligation to investigate the matter and file an investigation report, however in case of a Station General Diary they are not under any obligation to file any written report or investigate.

This is just a drop of information on how one can take the help of police. I am surely going to learn more about this system and I will keep you all posted.